Our food hygiene and health and safety company

We care about your business

We are passionate about food hygiene, allergen management and health and safety and know how important it is to motivate your teams. We do have excellent software to help streamline your operations and remove needless paperwork – but most importantly, we are there to keep you up to date and to provide trusted advice.

You can contact your client manager easily so do not need to explain your problems to a call centre that knows little about you and your operations. We get in touch with you regularly to advise on forthcoming legislation and industry guidance, to check that you are delighted with our services and, if there is anything that you are struggling with, to find cost-effective solutions.

We know what we are doing

Our team has been carefully selected on the basis of their qualifications, experience, and attitude. All of our trusted advisers have been working in the regulatory  and commercial field for at least 10 years, as we do not feel that a recently qualified graduate is suitably experienced to be able to offer advice to your professional teams. Not knowing the law and science inside out or not having seen sufficient good and bad practice, can lead to consultants offering over-cautious and costly solutions.

We would love to work with you so please do get in touch. In the meantime, you may wish to hear from our clients about their Safer Food Scores experience.

We have PURE values

Practical – any solutions we put forward will make yours and your teams lives easier not harder. We achieve this by staying abreast of industry developments and innovations.
Understanding – we make sure we properly understand your operation, the challenges that you face and your priorities. We appreciate just how hard it is to comply with legislation.
Responsive – we aim to get back to our clients with a meaningful answer on the same day or if not, first thing the next morning.
Expert – our fully qualified and highly professional specialists  keep abreast of forthcoming legislation and guidance – ensuring that you do not have any unwelcome surprises!

Meet our Directors

Melissa Thompson

Melissa Thompson Managing Director

Melissa has degrees in both Hospitality and in Environmental Health. She worked in hotel, pub and restaurant management before qualifying as an EHO. Later she managed a team responsible for enforcing food hygiene and health and safety in the Borough’s 1000+ food businesses.

Melissa is a Chartered EHP (Environmental Health Practitioner) and is on the Occupational Safety and Health Consultants Register. This means that her competence has been assessed by the Chartered Institute of Environmental Health and the Health and Safety Executive and that her knowledge is up-to-date.

Melissa is a mother of two teenagers and two golden retrievers and is currently  undecided which are the more troublesome.

Audrey Deane

Audrey Deane Technical Director

Audrey has a BSc (Hons) degree in Food Science and nutrition and more than 20 years’ relevant experience.

She previously worked for two major UK retailers and has food safety auditing experience of all sizes of businesses across the globe.  Audrey also has experience of working with BRC and SALSA assurance schemes and is an experienced and engaging food safety trainer.

Audrey is a keen cook and author of cook books. Her best sellers extol the virtues of Omega 3 and of slow cookers.

Lucy Fleming

Lucy Fleming Operations Director

Lucy is our Operations Director based in the Berkhamsted office. Lucy has many years’ experience working in the food industry formally having worked in Retail Operations with M&S for 17 years followed by an operational role within an independent food safety consultancy. More recently she was the Operations Director with a partner company of ours providing an online food safety solution. She brings a wealth of expertise in driving operational efficiencies and coupled with her passion for client service is a perfect fit for our business.

Lucy is a mum of 2 teenage boys and outside of work, in the spirit of ”if you can’t beat them, join them”, she organises her son’s U16 football squad. She has also recently discovered an unexpected love of skydiving (proving that you’re never too old!)

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